We strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase from our mobile accessories e-commerce website, you may be eligible for a return and refund subject to the following conditions:
The item must be unused, undamaged, and in its original packaging.
The return request must be initiated within 7 days from the date of delivery.
The item is not listed under the non-returnable or non-refundable products category (e.g., personalized or custom-made items).
The product is not excluded from returns and refunds due to hygiene or safety reasons (e.g., earphones, screen protectors).
To initiate a return, please follow these steps:
Contact our customer support team through the designated channels (phone, email, or website) and provide the necessary details, including your order number, the reason for the return, and any supporting documentation or images, if applicable.
Our customer support team will review your request and provide instructions on how to proceed with the return.
Ensure that the item is securely packaged to avoid any damage during transit. Include all original accessories, manuals, and packaging materials.
Ship the item to the designated return address provided by our customer support team. We recommend using a trackable shipping method and obtaining proof of shipment.
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, we will process the refund according to your original payment method, excluding any shipping charges. Please note the following:
Refunds may take [X] business days to be processed and reflect in your account, depending on your payment provider.
If the refund is not received within the expected timeframe, please contact our customer support team for further assistance.